This Privacy Policy (“Policy”) describes how ZNest Seniors, Inc. ( “Company”, “ZNest”, “we”, “us”, or “our”) we collect, use, and share in connection with the ZNest website at www.znest.com (the “Site”), and other software provided on or in connection with our services, as described in our Terms of Service (collectively, the “Service”). Using our Site and Service signifies your acceptance of the terms of this Privacy Policy and provide us with your consent to the collection and use of your personal information as detailed herein. If you find any part of this Privacy Policy disagreeable or unacceptable to you, you should immediately discontinue your use of the Service. Capitalized terms used herein without definition shall have the meanings assigned to them in the Terms of Service.

Collection of your Personal Information

Information You Give Us. “Personal Data” or user contact data means data that allows someone to identify you individually, including, for example, your name, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing. Personal Data includes user demographic data including gender/identifier, age, date of birth, race, etc. “Anonymous Data” means data, including aggregated and de-identified data, that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data as described below. We may collect Personal Data such from your resident application as requested by the Facility Provider, which may become associated with Personal Data when you use our Service. We may also collect Personal Data at other points in our Service where you voluntarily provide it or where we state that Personal Data is being collected. We may also collect Anonymous Data.

Information We Get From Others. We may get Personal and/or Anonymous Data information about you from other sources. For example, we may collect information about you from:

• Residents (if you are not the Resident) or a person who contacts us seeking Services for a Resident;
• From senior care network providers/Facility Providers;
• Third-party social media services, such as Facebook, Twitter, and Instagram, that you use to interact with our Services (e.g., to provide feedback on our Services) or that allow you to share information (e.g., via plugins, widgets or other tools); and
• Unaffiliated parties, such as our service providers, analytics companies, advertising networks, affiliates, and other third parties that provide us with information, so we can better understand you and provide you with information that may be of interest to you.

We may add this to information we get from this Site and through our Service

Information Automatically Collected. We may automatically collect information about your computer hardware and software as you navigate through and interact with our Service. We may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

1. To provide our Service and make it more useful to you, we (or a third-party service provider) collect information from you, including, but not limited to, Internet Protocol (“IP”)/device information (e.g., IP address, device ID, domain server, type of device/operating system/browser used to access the Service, etc.), web analytics (e.g., web page interactions, referring webpage/source, non-identifiable request IDs, statistics associated with the interaction between device or browser and the Service, etc.), and geolocation data (e.g., IP address-based location information, etc.).
2. As is true of most websites and applications, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamps, and clickstream data. We use this information to analyze trends, administer the Service, track users’ movements around the Service, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Service, it will recognize you and the information can be used to personalize your experience.
3. Like many online services, we use cookies to collect information. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to analyze how users interact with our Service, make improvements to our product quality, and provide users with a more personalized experience.
4. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags allow us to analyze how users find our Service, make the Service more useful to you, and tailor your experience with us to meet your particular interests and needs.
5. How We Respond to Do Not Track Signals. Our systems do not currently recognize “do not track” signals or other mechanisms that might enable Users to opt out of tracking on our site.
6. In addition to the tracking technologies we place like Cookies and Pixel Tags, other companies may set their own cookies or similar tools when you visit our Service. This includes third-party analytics services (“Analytics Services”) that we engage to help analyze how users use the Service. The information generated by the Cookies or other technologies about your use of our Service (the “Analytics Information”) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity, which we may receive on an individual or aggregate basis. We use the information we get from Analytics Services to improve our Service. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ terms of use and privacy policy. By using our Service, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above.

ZNest encourages you to review the privacy statements of websites you choose to link to from us so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the ZNest website.

HIPAA and PHI

Certain demographic, health and/or health-related information that ZNest collects from you as part of providing the Services to our Facility Providers may be “protected health information” or “PHI” and governed by the Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”). Specifically, when (i) ZNest is providing administrative, operational and other services to a Health Care Provider and this Healthcare Provider is a “Covered Entity” (as such term is defined in HIPAA); and (ii) in order to provide those services, ZNest receives identifiable information about a user on behalf of the Healthcare Provider, ZNest is acting as a “Business Associate” (as such term is defined in HIPAA) of the Health Care Provider, and this identifiable information is regulated as PHI.

HIPAA provides specific protections for the privacy and security of PHI and restricts how PHI is used and disclosed. Please read the notice of privacy practices of your Facility Provider to understand how your PHI can be used and disclosed.

HIPAA does not apply to Personal Data (defined below) that is not PHI. Personal data that a User provides to ZNest when ZNest is not acting as a Business Associate is not PHI. A few examples include when you (i) create an account, (ii) search for Facility Providers or available openings with Facility Providers, (iii) complete general medical history forms that are not required by or provided by a particular Facility Provider (“General Medical History Forms”); (iv) post reviews; or (v) provide device/IP Information or Web Analytics information by browsing our websites (see below).

Use of your Personal Information

ZNest collects and uses your personal information to operate its Site and deliver the Service you have requested. The use your Personal Data includes, but is not limited to the following:

• We may use your Personal Data to send information including confirmations, the Service you requested, technical notices, updates, security alerts, and support and administrative messages.
• We may use your personal information to communicate about promotions, marketing and selling the Services, upcoming events, and other news about products and services offered by us and our selected partners.
• We may use your Personal Data to provide, customize, improve and deliver the Service you requested including: (1) creating and managing your account or other user profiles such as billing; (2) providing you with the products, services and information you request; (3) meeting or fulfilling the reason you provided the information to us; (4) providing support and assistance for the Services; (5) improving the Services, including testing, research, internal analytics, and product development; (6) personalizing the Services, website content and communications based on your preferences; (7) fraud protection, security, and debugging.
• We may use your Personal Data to contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
• We may use your Personal Data to comply with applicable laws, cooperate with investigations by law enforcement or other authorities of suspected violations of law, and/or to pursue or defend against legal threats and/or claims.
• We may use your Personal Data act in any other way we may describe when you provide such data.
• We may create Anonymous Data records from Personal Data. We use this Anonymous Data to analyze request and usage patterns so that we may improve our Services and enhance Service navigation. We reserve the right to use Anonymous Data for any purpose and to disclose Anonymous Data to third parties without restriction.

Sharing of Personal Information

ZNest may share personal information as follows:

• We may share personal information with your consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.
• We may share your Personal Data with third party service providers to: provide technical infrastructure services; conduct quality assurance testing; analyze how our Service is used; prevent, detect, and respond to unauthorized activities; provide technical and customer support; and/or to provide other support to us and to the Service.
• We may share your information with Payment Processors: Our payment processing partner (currently Stripe, Inc. or “Stripe”) collects information that you provide voluntarily about your payment card information to process your payment. Please see Stripe’s terms of service and privacy policy for information on its use and storage of Personal Data.
• We may share your personal information including your Personal Data to Facility Providers.
  • We may share information to Facility Providers with whom Users choose to schedule through the Services. For example, if you complete a certain applications or medical forms in order to use the Services in advance of being accepted as a resident and elect to share it with your selected Facility Provider.
  • If you choose to use the applicable Services, Facility Providers in order to enable them to refer you to and make or perform on your behalf certain facility services.
  • In the event of an emergency.
• We may share personal information for legal, protection, and safety purposes.
  • We may share information to comply with laws.
  • We may share information to respond to lawful requests and legal processes.
  • We may share information to protect the rights and property of the company, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
• We may share information with those who need it to do work for us.
• We may share information to protect the rights and property of the company, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.

Use of Cookies & Similar Technologies

We use a variety of technologies to help us to deliver customized visitor experiences. We use Google analytics to collect information about your interaction with our website. We may use a technology called cookies , for example, to count the number of unique visitors to a web page and to develop other statistics about the use of the website.

A cookie is a text file that is placed on your hard disk by a web page server when it visits a website. They allow the site to “remember” your computer, but not specifically who is using it, and improve your user experience. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize our pages, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Data. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

Security of your Personal Information

We care about the security of your information and use physical, administrative, and technological safeguards to preserve the integrity and security of information collected through our Service. However, no security system is impenetrable and we cannot guarantee the security of our systems. In the event that any information under our custody and control is compromised as a result of a breach of security, we will take steps to investigate and remediate the situation and, in accordance with applicable laws and regulations, notify those individuals whose information may have been compromised.

data Rentention of your Personal Data

We may retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

California Privacy Rights

Under California Civil Code Section 1798.83, California customers are entitled to request information relating to whether a business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. We do not sell or share your Personal Data with third-party companies for their direct marketing purposes without your consent.

Children’s Privacy

We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Automatic Telephone Dialing System

By providing us with your telephone number, including on our Sites or over the telephone, you agree to be contacted by ZNest and contracted senior care network providers to explore options relating to our Services. You agree to be contacted by telephone call or text message at the telephone number you provided using automatic telephone dialing systems, even if you previously registered on a Do Not Call registry, and consent is not a condition of any purchase.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

Changes to this Privacy Policy

We will occasionally update this privacy policy to reflect company and customer feedback. We encourage you to periodically review this privacy policy to be informed of how we are protecting your information. If we make any changes, we will change the Last Updated date above.

Contact Information

If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us by contacting info@znest.com.