Description

A Concierge in an assisted living facility plays a pivotal role in ensuring the comfort, convenience, and overall satisfaction of residents. Their primary responsibilities include greeting and assisting residents, visitors, and families, managing front desk operations, coordinating with various departments to fulfill residents' needs, and providing information about facility services and local areas. They often handle administrative tasks such as scheduling appointments, arranging transportation, and managing correspondence. Strong communication skills, empathy, and a problem-solving mindset are crucial, as the Concierge helps maintain a positive environment and promptly addresses any concerns or inquiries.

Responsibilities

• Welcoming Residents and Guests: Provide a warm and friendly greeting to all residents, family members, and visitors upon arrival, ensuring a positive first impression.

• Information and Assistance: Offer information and support to residents and their families regarding facility services, amenities, activities, and local resources. Assist residents with scheduling appointments and arranging transportation.

• Communication: Handle incoming calls and messages in a professional and courteous manner. Relay information accurately and promptly to the appropriate parties.

• Administrative Support: Perform various clerical duties including filing, photocopying, and maintaining records. Manage the front desk area, keeping it organized and presentable.

• Emergency Response: Act as a point of contact during emergencies, following established protocols and ensuring the safety and well-being of residents and staff.

• Coordination: Liaise with various departments within the facility to coordinate services for residents, such as housekeeping, maintenance, and dining.

• Event Planning: Assist in the organization and management of social events, activities, and outings for residents, ensuring an engaging and enriching environment.

• Customer Service: Address and resolve any concerns or complaints from residents or their families in a professional manner, striving for high levels of resident satisfaction.

• Documentation: Maintain up-to-date records of all interactions and services provided to residents, ensuring accurate and confidential documentation.

• Inventory Management: Monitor and maintain inventory of office supplies and equipment, placing orders as needed to ensure the front desk is adequately stocked.

• Training and Development: Stay informed about best practices in concierge services for assisted living facilities, attending training sessions as required.

• Compliance: Ensure adherence to all company policies, procedures, and regulatory requirements, maintaining a safe and compliant work environment.

This job description outlines the typical responsibilities of a Concierge in an assisted living facility and emphasizes the importance of providing exceptional service and support to residents and their families.